Return & Refund Policy

Returns

• Noo&Boo has a strict 30-day return policy. You must request a return within 30 days of receiving your item.

• To be eligible, the product must be unused, unwashed, in its original packaging and in the same condition you received it. All tags, seals, and accessories must be intact.

• Proof of purchase (order number, invoice, confirmation email) is required for all return requests.

How to Request a Return

• You must contact us at support@nooandboo.store to request a return. Returns sent without prior approval will not be accepted.

• In your request, include your order number, product name, date of purchase, and reason for return.

Return & Shipping Costs

• Unless the item is defective or we sent you the wrong product, you are responsible for return shipping costs. Shipping costs are non-refundable.

• We recommend using a trackable shipping service or purchasing shipping insurance. Noo&Boo is not responsible for items lost in transit during return.

Damages, Defects & Wrong Items

• Inspect your order upon delivery. If you find damage, defect, or if the product delivered is incorrect, contact us immediately at support@nooandboo.store with photos of the issue.

• For valid claims of defects or wrong items, Noo&Boo will cover return shipping and issue a replacement or refund.

Non-Returnable Items

• Items that are perishable or intimate in nature (e.g., products that come in direct contact with the mouth) once opened.

• Sale items or items that have been heavily discounted may not be eligible for return.

• We do not accept returns on gift cards.

Refunds

• Once your return is received and inspected by our quality team, we will notify you via email whether your refund is approved.

• If approved, refund will be issued to the original payment method within 3–5 business days after inspection.

• Please note it may take additional time for your bank or credit card company to process the refund, and it appear on your account.

Lost or Stolen Orders

• Noo&Boo is not liable for orders confirmed as delivered by our shipping provider but later reported as lost or stolen.